Frequently Asked Questions
Size & Fit
If we are out of an item for any reason, a customer may choose the “EMAIL WHEN AVAILABLE” option on the left hand side of their screen. This will allow a customer to enter their email and select their item of interest. They will receive a notification email when the item is back in stock.
At this time we ship to addresses in the United States of America and Canada.
Different shipping options are available at checkout upon entering the shipping address of the order. Ground shipping usually arrives in 3-7 business days depending on location.
No. You may opt to checkout as a guest by simply forgoing the ‘login’ option at checkout. However, to qualify for free ground shipping, you must create an account to enroll in our RB Rewards Loyalty Program.
We accept any of the following major credit cards for payment: Visa, Mastercard, American Express, Discover along with Shop Pay, Apple Pay and Google Pay.
Promo codes may be entered when finalizing your order. They are seen under the list of items in the first stage of checkout.
Once an order has been completed and payment has been made, a screen confirming your order will appear. You can be assured that your payment was processed fully and correctly.
In order to cancel an order before it has shipped, send an email to firstname.lastname@example.org. An order which has already shipped will require the customer to go through out return process.
Returns & Exchanges
In order to an exchange an item, customers must first initiate a return (see 'How can I return an item?'). Customers may specify the items they wish to replace their returns with in our return portal. Contact email@example.com for any questions.
If you placed the order:
1. Click here. Enter your four-digit order number and the email address used to place the order. Your order number can be found in the confirmation email received upon placing the order. Select "return items". Please, do not enter the order number found on your packing slip.
2. Select the item(s) you wish to return or exchange. Select your return reason then click select “next”. Choose from our three return options, then “Confirm”.
3. This will generate a pre-addressed FedEx return label. Ensuring your package is properly sealed, drop it off at any FedEx location.
Once received, we'll verify the goods and then issue your refund. This usually takes 5 business days.
If you have any questions or concerns, please contact firstname.lastname@example.org
For gift exchanges:
Please contact email@example.com with the order number appearing on your packing slip. We will help you to initiate the exchange. Please note that gift orders are eligible for exchange only.
We accept returns if you are not satisfied with your purchase for any reason.
Click here to initiate a return.
Returns must be postmarked within 30 days of receipt of goods. Merchandise must be returned unused with all hangtags attached. We reserve the right to deny refund for items that do not meet our return policy requirements.
Please note that items marked down more than 49% or more or those marked 'FINAL SALE' are not eligible for return, store credit or exchange.
All refunds that conform to our return policy will be issued in the original form of payment. Shipping charges are non-refundable.
Only one return label may be provided per order, per customer.
If you have any questions or concerns, please contact firstname.lastname@example.org.